For Patients & Parents


Being discharged with tube feeding and going home, or taking home the person you care for, can be a time of mixed emotions. Leaving the hospital might feel like you’re leaving round-the-clock care and support. But even at home, there is plenty of long-term care and support for you or the person you care for. When you or the person you care for leaves the hospital you will be supported by a tube feeding provider who support both adults and children who are tube fed at home.

Most tube feeding companies provide:

  • Delivery of tube feeds, oral nutritional supplements, feeding pumps and feeding equipment directly to homes
  • A dedicated team of staff who carry monthly support calls to you and organise the timely delivery of supplies
  • Training, information and support to enable people to tube feed independently at home
  • A registered nursing service
  • An out-of-hours advice line, which offers support 24 hours a day, 7 days a week.

The tube feeding provider will contact you within the first few days after discharge to introduce themselves and arrange your first delivery.


The tube feeding provider will supply deliveries to your home each month. They will contact you each month to check the supplies you need and then arrange a delivery for the coming month. There are two main ways they may manage this process, by phone or using an online ordering system (if applicable). Some tube feeding providers can also arrange your next delivery by email, text or through a translation service if needed. You can also contact the tube feeding provider for support with:

  • Tube feed or equipment questions
  • Delivery enquiries
  • Registering a change of address or other details
  • Arranging alternative delivery arrangements.


It is important to store the tube feed in a way that keeps it at its very best. You should store it in a cool, dry place (5-25ºC), away from direct sunlight and somewhere that it will not freeze. Once you open the tube feed it is advised that you handle it in a sterile way. Always check the best before date and shake the bottle/pack before opening. Rotating the feed and using the oldest first can help to reduce the risk of it going out of date. The tube feeding provider delivery driver may be able to help to do this for you.

Count the feed and equipment supplies each month and when the tube feeding provider contacts you to arrange the next delivery let them know how many of each item you have. They will calculate how much feed and equipment is required for the next month so that you do not end up over stocked.